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Where are ‘aids to communication’ required?
According to the the Royal National Institute for the Deaf (RNID):-
• Over 9 million people are deaf or hard of hearing (one in seven of the UK population)
• 2 million of these people have hearing aids
• 1.4 million people use hearing aids regularly
• 3 million people experience significant hearing difficulties
Lobbying by organisations such as the RNID has led to increased awareness of the difficulties faced by the hearing impaired, so much so that numerous Standards, Acts and Schemes now recommend the provision of auxiliary aids such as induction loop systems for the hard of hearing, as summarised below. These summaries refer to the published versions of the documents at the time of going to press. If in doubt, full copies of these documents can be purchased or viewed in their entirety from the organisations and/or websites indicated.
BS 8300 (2002)
British Standard BS 8300 is the code of practice for the design of buildings and their approaches to meet the needs of disabled people. The standard recommends that “a hearing enhancement system, using induction loop, infra-red or radio transmission, should be installed in rooms and spaces used for meetings, lectures, classes, performances, spectator sports or films, and used at service and reception counters where the background noise level is high or where glazed screens are used” (9.3.2). It pinpoints the following areas for consideration: seated waiting areas; ticket sales and information points; fitness suites and exercise studios; churches; crematoria and cemetery chapels, educational, cultural and scientific buildings.
The Disability Discrimination Act (1995)
The aim of the DDA is to stop discrimination against disabled people including the hearing impaired. Under the Act, all UK service providers, i.e.,organisations offering goods, facilities or services to the general public, must make ‘reasonable’ adjustments to ensure they do not unlawfully discriminate against disabled people. Employers must also take measures to ensure that employees are not disadvantaged in the workplace. Examples of ‘reasonable adjustments’ include the provision of auxiliary aids, such as induction loop systems, to enable a hard of hearing person to access goods, facilities or services where it is impossible or unreasonably difficult for them to do so. The DDA was strengthened in 2004 when the Disability Rights Commission’s (DRC) Code of Practice came into effect. The DRC is an independent body, established by Act of Parliament, which supports disabled people in getting their rights under the DDA and gives advice to disabled people, employers and service providers.
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